Return & Refund Policy

At Moli-Kai Enterprises, we take pride in offering thoughtfully selected jewelry and want you to feel confident in every purchase. If you are not completely satisfied with your order, we're happy to assist with eligible returns.

Returns

We accept returns of eligible merchandise requested within 14 calendar days of delivery.

To qualify for a return, merchandise must be unworn, unused, and in its original condition, with all original packaging and any accompanying materials.

To request a return, please email info@moli-kai.com within 14 calendar days of receiving your order. Include your order number, the item you wish to return, and the reason for your request.

Please wait for return authorization and shipping instructions before sending merchandise back. Unauthorized returns may experience processing delays.

Non-Returnable Items

The following items are not eligible for ordinary returns or exchanges:

• Personalized or engraved jewelry

• Custom-made jewelry

• Earrings, for hygiene reasons

These exclusions do not affect your rights if merchandise arrives damaged, defective, incorrect, or materially different from its description.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns.

We recommend using a trackable shipping service and purchasing appropriate shipping insurance, particularly for valuable jewelry.

We do not charge restocking fees.

If you receive an incorrect, damaged, or defective item, please contact us so we can arrange an appropriate resolution, including return shipping where required.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or materially different from its description, contact info@moli-kai.com as soon as reasonably possible.

Include your order number, a description of the issue, and photographs if available.

We will review the situation and work with you toward an appropriate resolution.

Nothing in this policy limits any rights or remedies available under applicable law.

Refunds

Once your return is received, we generally inspect it within 3 business days.

If your return is approved, we will issue your refund to the original payment method within 5 business days of approval, unless applicable law requires an earlier refund.

Your bank or payment provider may take additional time, sometimes up to 10 business days, to post the refund.

Original shipping charges are generally nonrefundable for ordinary returns, except where required by law.

Personalized Jewelry Cancellations

Personalized, engraved, and custom-made jewelry orders may be canceled before engraving or customization begins.

Once engraving or customization has started, cancellations are generally not accepted.

Please contact info@moli-kai.com as soon as possible if you need to request a cancellation.

These conditions do not limit cancellation or refund rights provided by applicable law.

Exchanges

If you would like a different item, please contact us to discuss available options.

Eligible exchanges are subject to merchandise availability and the return conditions outlined above.

Personalized, engraved, custom-made jewelry, and earrings are not eligible for ordinary exchanges.

Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact:

Moli-Kai Enterprises
A DBA of Px2, Inc.
Email: info@moli-kai.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom pieces (such as special orders or personalized items) are not returnable. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.